The Makai Bikes Customer Satisfaction Guarantee!

We really want you to be happy with your bike, or anything else you buy from MakaiBikes.com. If, within 30 days, you receive anything from us that is not what you expected it to be, you may return it for a complete refund (less actual shipping costs) or exchange it for a replacement. To take us up on the satisfaction guarantee offer, simply contact us by email with your order number, and let us know what you need. We'll help you out! If it has been more than 30 days since you received your order, and you are not happy with it, please still let us know what's wrong. We might not be able to offer you a full refund, but we would still like to hear from you. After all, we love hearing from customers!