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Frequently Asked Questions

FAQ - Frequently Asked Questions 

  • How much does shipping cost?
    • All bikes ship free to 48 states! Bikes shipped to Hawaii and Alaska will pay additional shipping cost. To get a shipping quote to Hawaii or Alaska, just add a bike to your shopping cart and get a quote in our online checkout!
    • All accessories ship free to all 50 states!

  • Can you ship a bike to a P.O. Box or a APO/FPO address?
    • No, sorry. We cannot ship bikes to P.O. Boxes or APO/FPO addresses. Bikes can only be shipped to physical addresses. However, accessories can be shipped to P.O. Boxes.

  • I live local in Southern California. Can I come pick-up a bike instead of having it shipped?
    • No, sorry. We are an online store only. One of the ways we are able to offer great prices and offer free shipping is by keeping our overhead costs low and not maintaining a physical retail store. When you place your order online, most orders leave our warehouse within 24 hours!

  • Are the bikes assembled? How much assembly is required?
    • The bikes are approximately 85%+ assembled and then carefully packed into our durable multi-layer cardboard shipping cartons. More bicycle assembly information.
    • Assembly of bikes generally involves the following: bolting on front wheel, attaching handlebars, adjusting seat, and attaching fenders/reflectors, if applicable. Some other minor assembly may be required, since some bikes have additional accessories or features. (for example: a water bottle)
    • Important note: for your safety, professional assembly is recommended! Most local bikes shops can complete assembly of your new bike for a small fee. We are not responsible for any labor costs you may incur due to paying for professional assembly! We do not advise you to assemble your bike on your own unless you have the required skills and training. Please be advised that you assemble your bike at your own risk.

  • What is the credit card verification value on the online checkout page?
    • This is a security code on your credit card that is commonly requested by e-commerce stores for security purposes. This code helps protect you from fraud. You can find more information about the credit card verification value here.


  • Is shopping here safe? Will my credit card information be safe?


  • I forgot my password. How can I get a new one?

  • Do you ship internationally?
    • Not usually, no. If you are interested in placing an international order you can contact us to request a custom quote. In some cases we are able to accommodate international orders.

  • How can I return something I bought?
    • You have 30 days to return a product purchased from MakaiBikes.com. Complete information about shipping and returns can be found here. All products are backed by a 30 day no-hassle satisfaction guarantee!

  • My bike arrived damaged. What should I do?
    • Sorry! This is not usual, but unfortunately this can happen. Please review our damaged bike policy where you can get information on how to claim your damages.

  • Do you have a store I can visit in person?
    • No, sorry. We are internet based bicycle store only! One of the ways we are able to offer great prices and free shipping is by avoiding the costly expense of a physical retail store.

  • What is Makai Bikes? How did this website get started?
    • Good question! There is actually a little story behind Makai Bikes.  We recommend that you read The Makai Bikes Story.

  • What does the word "Makai" mean? How do you properly pronounce the word "Makai"?
    • Makai is a Hawaiian word that literally means "toward the ocean". Here's the definition.
    • It is a two syllable word and is pronounced: "ma-KAI"